Solutions for Customer Education

Docfix offers documentation development and writing services that help educate your users. We are here to handle all of your technical writing and customer education needs.

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Developer Documentation

Launching developer documentation is a pillar of Docfix services. We understand that an API is made accessible through its docs, and we are here to build an exceptional API experience.

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UI/UX Documentation

Excellent user interface documentation enhances even the most intuitive of products. Docfix has years of experience helping users capitalize on the hard work of product, engineering, and design teams.

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Internal Documentation

Polished internal processes and tools enable employees to execute at the highest levels. Docfix is ready to help structure, write, and deliver the best internal documents.

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Hardware Walkthroughs

Docfix isn't only about SaaS tools. We love to get our hands on devices and walk users through physical interaction. Let us build your guides for repair of, use of, and success with your hardware.

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Documentation Infrastructure

Contemporary documentation is as much development as it is actual writing. Docfix uses best-in-class tools and AI models to deliver educational experiences. Let us consult you on how to convert cluttered documention into end-user product expertise.

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Analytics

As with any good product, documentation needs iteration. Docfix specializes in deploying documentation analytics, so that your iterations drive impact. We can help define metrics and even implement analysis tools in your documentation infrastructure.

We write for you

Documentation needs vary widely across products and use cases. We can identify what makes sense for you, and develop accordingly.

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Samples

Click on the samples below to see how examples of how we approach documentation for a variety of products.

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API Documentation

View sample API documentation to understand how Docfix builds for developers. The sample documentation is built using an Open API spec, and is interactive, informative, and concise.

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Walkthrough

Interact with a dynamic walkthrough of how to play tic-tac-toe. Docfix specializes in details that drive comprehension, whether it is a complex user workflow or a loved childhood game.

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Tooling

Documentation management and infrastructure is as important as the writing. View a sample tool that exports Zendesk Guide article data and nicely formats it within a csv file.

Project Approach

The steps to develop world-class documentation, regardless of the product.

Consult
Docfix meets with your team to discuss your needs, product, and timelines.
Define
Together we will define the project, what marks success, and how to measure performance upon launch.
Learn
Docfix learns your product, and will ready to write as subject matter experts.
Build
Docfix carries out the project, building in room for meaningful iteration and versioning.
Launch
We deploy a high-quality first release.
Measure
We analyze our metrics, and ensure deliverables are tracking against success metrics.

Flexible pricing

Documentation isn't one size fits all. We offer a free consultation, and are eager to develop a pricing structure that works for where you are in your documentation journey.

Interested in learning more?